Service Reporting

Service Reporting

 

ServiceView records usage, capacity and availability data for all IT services.

KPI performance is monitored and reported.

Scheduled and unscheduled outages are recorded and communicated.

Service Reporting

DR Planning

 

ServiceView models data centre dependencies and failover strategies for each service.

The impact of a data centre or multiple data centre outages can be predicted.

A restoration plan is automatically generated.

Service Reporting

Financial Reporting

 

Staff and other costs are assigned to each service.

By using the relationship between services, costs of underpinning services are escalated to give the true service cost.

Total organisation spend is calculated itemising every dollar.

Service Reporting

Service Monitoring

 

ServiceView can take feeds from other monitoring solutions or perform the monitoring itself.

A server side browser simulates real client interaction with online services, and records screenshots at each step.